Shyn Beauty offers a curated selection of premium beauty and personal care products, including skincare, makeup, haircare, fragrances for women and men, bath and body essentials, beauty tools, and selected mom and baby products. Product availability may vary depending on current stock.

Yes. Authenticity and quality are a priority at Shyn Beauty. We carefully select the products and brands available on our store and source through trusted channels so our customers can shop with confidence.

Shyn Beauty delivers to selected locations within the Democratic Republic of the Congo. Delivery availability and timing depend on your location. Please enter your delivery details when placing your order or contact our customer support team to confirm delivery to your area.

Delivery time depends on your city and delivery location. Once your order is confirmed, our team will provide the applicable delivery information and estimated timeframe.

Shyn Beauty currently accepts Mobile Money payments, making it easy and convenient to complete your order in the Democratic Republic of the Congo.

Available Mobile Money options are displayed during the ordering process. If you experience any difficulty with your payment or your payment has been deducted but your order is not confirmed, please contact our customer support team with your transaction details.

Card payments will also be available soon, giving customers an additional convenient and secure way to shop with Shyn Beauty.

If you wish to cancel an order, please contact Shyn Beauty as soon as possible after placing it.

Cancellation and withdrawal requests for online consumer orders are handled in accordance with applicable laws in the Democratic Republic of the Congo. Once an order has been correctly delivered and accepted, it can no longer be cancelled.

For hygiene, safety and product-integrity reasons, Shyn Beauty does not accept change-of-mind returns or exchanges once a correct and conforming product has been delivered and accepted.

However, if you receive an incorrect, damaged, defective or otherwise non-conforming product, please contact our customer support team as soon as possible with your order number and details of the issue. Your statutory consumer rights remain unaffected.

You can check the status of your order using the order information provided after purchase. If you would like an update or need help locating your order, contact our customer support team with your order number.

Please do not make the payment again.

Contact our customer support team and provide your order details and payment transaction reference. If possible, include proof of payment so that we can verify the transaction and assist you.

Refund timing depends on the reason for the refund and the payment method used.

Eligible cancellation and refund requests are processed in accordance with applicable DRC e-commerce regulations. Once Shyn Beauty processes the refund, your bank or payment provider may require additional time for the amount to appear in your account.

If an item appears to be missing from your delivery, please check your order confirmation and package carefully, then contact our customer support team as soon as possible.

Provide your order number and details of the missing item so that our team can investigate and resolve the issue.

Please contact Shyn Beauty as soon as possible and provide your order number, details of the issue and clear photographs of the product and packaging where applicable.

Our team will review the issue and arrange the appropriate solution for an eligible incorrect, damaged or defective item.

Yes. If you are unsure which product may suit your skin type, hair type, makeup preference or beauty routine, our team can help you explore suitable options available at Shyn Beauty.

Product recommendations are for general beauty and cosmetic guidance and do not replace professional medical or dermatological advice.

Our customer support team is available Monday to Saturday, from 8:00 AM to 6:00 PM.

Email: orders@shynbeauty.com
Phone / WhatsApp: +243 903 777 786

Please include your order number when contacting us about an existing order.